One challenging situation I encountered was managing a patient with severe behavioral issues. I had to remain calm and patient, using de-escalation techniques to prevent harm to the patient and others. I communicated with the patient's family and the multidisciplinary team to develop a comprehensive care plan. By maintaining a supportive and empathetic approach, I was able to help the patient feel more secure and reduce their aggressive behaviors over time.

I prioritize tasks based on the urgency and severity of the patient's condition. I start with immediate needs, such as administering medications or addressing acute symptoms, and then move on to routine care. I also consider the patient's preferences and goals of care. Using a checklist and collaborating with the nursing team helps ensure that no critical tasks are overlooked and that all patients receive timely and appropriate care.

I strictly adhere to HIPAA guidelines by only discussing patient information in secure, private settings and avoiding the use of personal devices for work-related communications. I educate patients on their rights to privacy and ensure that all documentation is securely stored. Regularly reviewing HIPAA policies and participating in training sessions helps me stay updated on any changes and reinforce my commitment to patient confidentiality.

When a patient refuses treatment, I first listen to their concerns and try to understand their perspective. I provide clear information about the benefits and risks of the treatment and explore alternative options if possible. If the patient remains adamant, I document the refusal and discuss it with the healthcare team to ensure there are no underlying issues that need addressing. I also involve the patient's family or advocate if appropriate, to support the decision-making process.

I stay current by attending continuing education courses, participating in professional workshops, and reading relevant journals and articles. I also engage with online forums and professional networks to exchange ideas and learn from peers. Additionally, I seek feedback from supervisors and colleagues to identify areas for improvement and take advantage of in-service training opportunities provided by the facility.