In my previous role, I encountered a situation where two team members had a significant disagreement over patient care protocols. I scheduled a private meeting with each of them to understand their perspectives and then facilitated a group discussion to find a compromise. By emphasizing the importance of teamwork and patient safety, I was able to guide them towards a mutually acceptable solution, which improved team cohesion and patient outcomes.

I prioritize tasks by assessing their urgency and impact on patient care and practice operations. I use a daily checklist to ensure critical tasks are addressed first, such as patient appointments and emergency situations. I also delegate tasks to team members based on their strengths and the practice's needs. Regularly reviewing and adjusting priorities helps maintain efficiency and ensures that all aspects of the practice run smoothly.

I implement regular training sessions for staff on the latest healthcare regulations and best practices. I also conduct periodic audits of patient records and practice procedures to ensure compliance. By maintaining open communication with the team and providing resources for continuous learning, I ensure that everyone is aware of and adheres to the necessary regulations, minimizing risks and enhancing patient safety.

When addressing staff performance issues, I first gather detailed feedback from peers and supervisors to understand the root cause. I then schedule a one-on-one meeting with the staff member to discuss the concerns and set clear, achievable goals. I provide ongoing support and resources to help them improve, such as additional training or mentorship. Regular follow-ups ensure progress is being made, and if necessary, I escalate the issue to higher management for further action.

I believe patient satisfaction is a reflection of the overall quality of care and service provided. I encourage open communication between staff and patients, ensuring that all concerns are addressed promptly and professionally. I also implement patient feedback mechanisms, such as surveys and suggestion boxes, to identify areas for improvement. By fostering a culture of empathy and continuous improvement, I aim to enhance the patient experience and build long-term trust and loyalty.