In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their treatment regimen. I handled it by first ensuring their safety and then employing calming techniques such as deep breathing exercises and reassurance. I also coordinated with the nursing team and the patient's family to create a more supportive environment. This approach not only helped manage the patient's anxiety but also improved their overall treatment compliance.

I prioritize tasks based on the urgency and severity of the patients' conditions. Using the nursing process, I assess each patient's needs and set immediate, short-term, and long-term goals. Critical tasks such as administering medications on time and responding to emergencies are addressed first. I also utilize a checklist and communicate regularly with the healthcare team to ensure all patients receive timely care.

To ensure accurate medication administration, I follow the five rights: right patient, right drug, right dose, right route, and right time. I double-check prescriptions against the patient's chart and use a barcode scanning system if available. I also educate patients about their medications and potential side effects. Regular communication with pharmacists and physicians helps in managing any medication-related issues promptly.

When handling patient complaints, I listen attentively and empathetically to understand their concerns fully. I reassure them that their feedback is valuable and seek to address the issue promptly. If needed, I consult with senior nurses or the patient relations department. I believe in maintaining open communication and involving the patient in the solution-finding process to enhance their satisfaction and trust in the care provided.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in documenting patient care, updating medical histories, and inputting treatment plans. I understand the importance of accurate and timely documentation for continuity of care and compliance with regulations. My experience has equipped me with the skills to navigate EHR systems efficiently, ensuring all patient information is secure and up-to-date.