In my previous role, I coordinated a patient transfer from the ICU to a general ward. I liaised between the ICU nurses, the patient's family, and the ward staff to ensure all medical records were updated and the patient's needs were clearly communicated. This involved explaining the patient's condition to the family, discussing care plans with the ward nurses, and ensuring the patient felt comfortable with the transition. By maintaining clear and consistent communication, I was able to facilitate a seamless transfer and ensure the patient received continuous, high-quality care.

I prioritize tasks based on the urgency and severity of the patient's condition, ensuring that critical needs are addressed first. I also consider the availability of resources and staff to manage each task effectively. For example, if a patient requires immediate medication, I prioritize that over administrative tasks. I use a task list and regularly update it to reflect changes in patient status or new responsibilities. This helps me stay organized and ensures that no patient is neglected.

In one instance, a patient's family member was very anxious about the patient's condition and was demanding frequent updates. I approached the situation with empathy, acknowledging their concerns and providing regular updates without compromising the care of other patients. I also offered to arrange a meeting with the doctor to address their specific questions. By maintaining a calm and understanding demeanor, I was able to reassure the family member and maintain a positive relationship, ensuring they felt informed and supported.

I regularly review hospital policies and procedures to stay updated on any changes. I also participate in training sessions and use checklists to ensure that all tasks are performed according to the established guidelines. For example, when administering medications, I follow the hospital's medication administration protocol to the letter. I also encourage my colleagues to adhere to policies and provide feedback if I notice any deviations. By being proactive and thorough, I ensure that our practices are safe, effective, and compliant with all regulations.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure accurate documentation by double-checking all entries before submission and following the hospital's documentation guidelines. I also use templates and shortcuts within the EHR to streamline the process and reduce errors. Additionally, I regularly review patient charts to ensure all necessary information is included and up-to-date. By being meticulous and thorough, I ensure that patient records are accurate and complete, which is crucial for continuity of care.