In my previous role, I managed a case involving a patient with multiple chronic conditions and a history of non-compliance. I developed a comprehensive care plan, involving regular follow-ups and clear communication with the patient and their family. I also coordinated with specialists and community resources to ensure all needs were met. This approach improved the patient's adherence to treatment and significantly enhanced their quality of life.

I prioritize tasks based on the urgency and complexity of each case. I use a task management system to track deadlines and ensure timely follow-ups. For example, I prioritize cases with immediate health risks or those requiring immediate intervention. Regularly reviewing and updating my task list helps me stay organized and efficient.

Effective communication involves active listening, clear explanations, and empathy. I ensure patients and families understand their care plans and the importance of adherence. I also provide multiple channels for communication, such as phone calls, emails, and in-person meetings, to accommodate different preferences and needs.

I have extensive experience with various EHR systems, including Epic and Cerner. I use these systems to document patient interactions, track care plans, and generate reports. My proficiency in EHR systems allows me to efficiently manage patient data and ensure accurate documentation, which is crucial for continuity of care.

Ethical dilemmas require careful consideration of patient autonomy, beneficence, and non-maleficence. I consult with colleagues and supervisors to ensure a well-rounded perspective. For example, if a patient refuses a recommended treatment, I respect their autonomy while ensuring they understand the potential risks and alternatives.