In my previous role, I encountered a patient with complex medical needs and limited social support. I coordinated with multiple healthcare providers to ensure a comprehensive care plan was in place. By regularly monitoring the patient's condition and adjusting the plan as needed, I was able to improve their quality of life and reduce hospital readmissions. This experience reinforced the importance of effective communication and collaboration in case management.

I prioritize tasks based on the urgency and complexity of each patient's needs. Using a prioritization matrix, I categorize tasks into immediate, short-term, and long-term goals. This approach ensures that critical issues are addressed promptly while still making progress on ongoing care plans. Regularly updating and reviewing these priorities helps me stay organized and efficient.

I believe in involving patients in their care planning process to increase engagement and compliance. By explaining the rationale behind each recommendation and setting clear, achievable goals, patients are more likely to adhere to their plans. Regular follow-ups and open communication also help identify any barriers to compliance and allow for timely adjustments.

I approach conflicts with a collaborative mindset, seeking to understand differing perspectives and finding common ground. By facilitating open and respectful communication, I encourage the team to work towards a consensus. If necessary, I escalate the issue to a higher authority while providing all relevant information to ensure a fair resolution.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and utilizing the systems to streamline care coordination. My familiarity with EHRs enhances my ability to provide accurate, up-to-date information to the care team and ensures compliance with regulatory requirements.