In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their treatment regimen. I handled it by first ensuring their comfort and safety, then engaging them in conversation to distract and calm them down. I explained each step of the procedure clearly and reassured them of their progress. This approach not only eased their anxiety but also built trust, making subsequent treatments smoother.

I prioritize tasks based on the urgency and severity of the patients' conditions. I use a checklist to monitor vital signs and administer medications on time. For less urgent tasks, I schedule them around critical care needs. This method ensures that all patients receive timely care while maintaining efficiency in managing multiple tasks.

I strictly follow HIPAA guidelines by using secure methods to store and transfer patient information. I ensure that all conversations regarding patient care are held in private areas away from public spaces. Additionally, I regularly update my knowledge on HIPAA regulations to stay compliant and protect patient privacy effectively.

I adapt my communication style to meet the patient's level of understanding. For patients with low health literacy, I use simple, clear language and avoid medical jargon. I also encourage questions and provide written instructions if necessary. This approach helps ensure that patients fully understand their care and treatment plans.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. My experience also includes training in maintaining data accuracy and security within these systems, ensuring compliance with healthcare regulations.