In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to their treatment regimen. I approached this by first ensuring the patient felt heard and understood. I then collaborated with the healthcare team to modify the treatment plan to include more patient-centered care, such as providing more frequent check-ins and incorporating relaxation techniques. This not only helped manage the patient's anxiety but also improved their overall treatment compliance.

I prioritize tasks based on the urgency and severity of the patients' conditions. Using a triage method, I assess each patient's needs and assign tasks accordingly. For instance, I address immediate life-threatening issues first, followed by urgent care needs, and then routine care. I also utilize a checklist to ensure no critical tasks are overlooked and adjust priorities as the situation evolves.

Accurate documentation is crucial. I use a structured format for recording patient information, including vital signs, medications administered, and any interventions or observations. I double-check all entries for accuracy and completeness. Additionally, I maintain open communication with the healthcare team to ensure all relevant information is shared and documented promptly.

Conflicts within the team can be challenging, but I approach them with an open mind and a focus on resolving issues collaboratively. I listen to all perspectives, seek to understand the root cause of the disagreement, and work towards finding a mutually agreeable solution. I believe in maintaining professionalism and focusing on the patient's best interests at all times.

I have extensive experience with various EHR systems, which has been essential in my role as an LPN/CMA. I am proficient in entering patient data, generating reports, and utilizing the system's features to enhance patient care. I also stay updated on new EHR functionalities to ensure efficient and accurate documentation.