In my previous role, I noticed a pattern of high-value items being scanned at a lower price. Through surveillance and data analysis, I identified a cashier colluding with a customer. I documented the evidence, reported it to management, and implemented additional training for cashiers on pricing accuracy. This intervention not only stopped the fraudulent activity but also reduced pricing errors by 30%.

I regularly attend industry conferences, participate in webinars, and subscribe to professional journals and newsletters focused on loss prevention. Additionally, I engage with online forums and networks to discuss best practices and emerging trends. This continuous learning ensures I can implement the most effective strategies and technologies to protect the company's assets.

To prevent employee theft, I would start by conducting thorough background checks and implementing a robust onboarding process that includes ethics training. Regular audits and surprise inspections can deter theft, as can a clear policy on reporting suspicious behavior. Encouraging a culture of trust and accountability, where employees feel comfortable reporting concerns, is also crucial.

In such a situation, I would first ensure the customer's concerns are addressed professionally and respectfully. I would then conduct a thorough investigation, reviewing surveillance footage and interviewing the involved parties. If the employee is found to be innocent, I would clear their name and provide support. If evidence suggests wrongdoing, I would follow the company's disciplinary procedures and report the incident to the appropriate authorities.

I would begin by meeting with store management to understand their specific concerns and priorities. Together, we would develop a comprehensive loss prevention plan that includes regular training sessions, improved surveillance systems, and clear communication channels. I would also provide regular reports on loss prevention activities and collaborate on initiatives to foster a culture of integrity and accountability throughout the store.