In my previous role, I managed a patient with multiple chronic conditions who required frequent hospitalizations. I coordinated with their primary care physician, specialists, and home health services to ensure a seamless transition from the hospital to home. By creating a comprehensive care plan and regularly monitoring their progress, I was able to reduce their hospital readmissions by 50% over six months. This experience reinforced the importance of clear communication and collaboration among healthcare providers.

I prioritize tasks by assessing the urgency and complexity of each patient's needs. For example, I immediately address any acute issues or discharge planning needs. I then allocate time for ongoing care management, such as follow-up appointments and medication management. I use a task management system to track progress and ensure nothing falls through the cracks. This approach allows me to provide timely and effective care to all my patients.

I believe in empowering patients by involving them in decision-making. I start by educating them about their conditions and treatment options, using clear and accessible language. I then encourage them to set realistic goals and participate in care planning. Regular check-ins and open communication help build trust and ensure they feel supported. This collaborative approach not only improves patient outcomes but also increases their satisfaction and adherence to care plans.

When conflicts arise, I first seek to understand the other party's perspective and concerns. I then communicate my own viewpoint clearly and respectfully. I aim to find common ground and work towards a mutually acceptable solution. If necessary, I escalate the issue to a supervisor or involve a mediator. My goal is always to resolve conflicts constructively and maintain a positive working relationship for the benefit of the patient.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in documenting patient interactions, updating care plans, and generating reports. I also use EHRs to track patient outcomes and ensure compliance with regulatory requirements. My familiarity with these systems allows me to efficiently manage patient data and improve the quality of care.