I have extensive experience with various LMS platforms, including Moodle, Canvas, and Blackboard. In my previous role, I managed a Moodle instance, where I was responsible for course setup, user management, and system maintenance. I also have experience with Canvas, where I implemented custom integrations and managed user roles and permissions. My hands-on experience with these platforms has equipped me with the skills to troubleshoot issues, optimize system performance, and ensure a seamless learning experience for users.

I prioritize providing timely and effective support to LMS users. I maintain a comprehensive knowledge base and frequently update it with common issues and solutions. When users report problems, I first attempt to resolve them through the knowledge base. If further assistance is needed, I engage directly with the user, guiding them through troubleshooting steps. For more complex issues, I collaborate with IT and other stakeholders to find a resolution. My goal is to minimize downtime and ensure users can access the LMS without disruption.

To ensure the LMS is user-friendly, I conduct regular usability testing with a diverse group of users, including those with disabilities. I also gather feedback through surveys and focus groups to identify areas for improvement. I work closely with instructional designers to create intuitive course layouts and provide training sessions for new users. Additionally, I stay updated on accessibility standards and implement features that comply with WCAG guidelines, such as alt text for images and keyboard navigation options.

I utilize the reporting tools within the LMS to generate detailed reports on user activity, course completion rates, and system usage. I also set up automated reports that are sent to relevant stakeholders on a regular basis. For more complex data analysis, I export data into Excel or other analytics tools. I ensure data integrity by regularly auditing user data and correcting any discrepancies. My goal is to provide accurate and actionable insights that help improve the learning experience and inform decision-making.

In my previous role, we needed to upgrade our LMS to a newer version with enhanced features. I led the project, starting with a thorough assessment of the new features and how they would impact our current setup. I coordinated with IT to schedule the upgrade during a low-traffic period and communicated the timeline to all users. After the upgrade, I conducted training sessions and provided documentation to help users adapt to the new system. The upgrade was successful, and we saw an increase in user satisfaction and system efficiency.