I have over five years of experience working with Laboratory Information Systems, including implementation, customization, and troubleshooting. I have worked with systems like Sunquest and Cerner, focusing on optimizing workflows, ensuring data accuracy, and integrating LIS with other healthcare systems. My role involved collaborating with lab staff to identify pain points and develop solutions, ensuring compliance with regulatory standards like CLIA and CAP.

I follow a structured troubleshooting approach, starting with identifying the root cause by analyzing logs, user reports, and system behavior. I prioritize issues based on their impact on lab operations and collaborate with cross-functional teams to implement fixes. I also document resolutions to create a knowledge base for future reference, ensuring minimal downtime and maintaining seamless lab operations.

In my previous role, I led the upgrade of an LIS to a newer version, which involved migrating data, configuring new features, and training end-users. I created a detailed project plan, coordinated with vendors, and conducted extensive testing to ensure a smooth transition. The upgrade improved system performance, added new functionalities, and reduced processing times by 20%, significantly enhancing lab efficiency.

I ensure data integrity by implementing validation rules, conducting regular audits, and maintaining strict access controls. I also work closely with IT security teams to apply patches, encrypt sensitive data, and monitor for unauthorized access. Compliance with HIPAA and other regulations is a priority, and I regularly train staff on best practices to prevent data breaches and ensure secure handling of patient information.

I tailor my communication to the audience, avoiding technical jargon and using analogies or visuals to explain complex concepts. I focus on how the issue impacts their workflow and provide clear, actionable steps for resolution. By maintaining transparency and offering regular updates, I build trust and ensure stakeholders feel informed and confident in the solutions being implemented.