In my previous role, I encountered a patient who was experiencing severe anxiety and refused to take prescribed medication. I approached this by first ensuring their safety and then engaging in a calm, empathetic conversation to understand their fears. I explained the medication's benefits and side effects clearly, using simple language. Over time, by consistently showing patience and understanding, the patient gradually became more receptive and started taking their medication, which significantly improved their condition.

I prioritize tasks based on the urgency and severity of each patient's condition. For instance, if a patient is in immediate distress, I address that first. I also use a checklist to ensure no critical tasks are overlooked. Regular communication with the nursing team helps in coordinating care efficiently. By maintaining a structured approach and staying adaptable, I can manage multiple patients effectively while ensuring each receives the attention they need.

I strictly follow HIPAA guidelines by limiting information disclosure to only those authorized and necessary for patient care. I use secure methods for documentation and communication, ensuring all patient data is protected. Additionally, I regularly update my knowledge on HIPAA regulations to stay compliant. By fostering a culture of privacy awareness among colleagues, we collectively safeguard patient confidentiality.

When faced with aggression, my first step is to remain calm and assess the situation for any immediate risks. I use de-escalation techniques such as active listening and validating the patient's feelings. If necessary, I calmly guide the patient to a safe space and involve the security team discreetly. Throughout, my focus remains on ensuring the patient's and others' safety while maintaining a non-confrontational approach.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, scheduling appointments, and generating reports. My experience also includes training colleagues on EHR functionalities to enhance overall efficiency. I understand the importance of data integrity and regularly update my skills to adapt to new EHR features.