In my previous role, I encountered a case involving a patient with multiple chronic conditions and limited support system. I coordinated with various healthcare providers to ensure a comprehensive care plan was in place. I also facilitated regular meetings with the patient and their family to update them on progress and adjust the plan as needed. This approach not only improved the patient's health outcomes but also reduced hospital readmissions, demonstrating the effectiveness of a collaborative and patient-centered care management strategy.

I prioritize tasks by assessing urgency and impact on patient care. I use tools like daily to-do lists and prioritize tasks that directly affect patient outcomes. I also delegate tasks to my team based on their strengths and the needs of the patients. Regular team meetings help us stay aligned and address any bottlenecks promptly. This systematic approach ensures that critical tasks are never overlooked, and the team remains focused on delivering high-quality care.

Effective communication is key in care management. I ensure open lines of communication by holding regular team meetings and encouraging feedback. For cross-departmental communication, I advocate for clear protocols and regular update sessions. Using technology like email updates, shared calendars, and collaborative platforms helps keep everyone informed and aligned. This approach fosters a collaborative environment where information flows freely, enhancing decision-making and patient care.

Conflict resolution begins with active listening and understanding the root cause. I encourage open dialogue and seek win-win solutions. If conflicts arise, Imediate them calmly and objectively, focusing on the issue rather than personalities. I also facilitate discussions to help parties understand each other's perspectives. By promoting a culture of respect and collaboration, conflicts are resolved more effectively, and team morale remains high.

In my previous role, I led the implementation of a new electronic health record system. I coordinated training sessions for the team and worked closely with the IT department to address any technical issues. I also monitored the system's impact on workflow and patient care, making necessary adjustments. This experience taught me the importance of thorough planning, clear communication, and ongoing support during implementation phases, ensuring a smooth transition and improved care delivery.