I have over 10 years of experience in outpatient clinical management, having led teams in various healthcare settings. My role involved overseeing daily operations, ensuring compliance with regulatory standards, and improving patient care processes. I successfully implemented new protocols that reduced wait times by 20% and increased patient satisfaction scores.

I address staffing challenges by fostering a positive work environment and providing regular performance feedback. For high turnover, I focus on employee engagement through recognition programs and career development opportunities. In cases of underperformance, I conduct thorough assessments and provide targeted coaching to help staff improve.

I prioritize quality patient care by implementing evidence-based practices and regular staff training. I also establish clear communication channels between patients and healthcare providers to ensure accurate information flow. Additionally, I use patient feedback to continuously improve our services and address any issues promptly.

I manage the budget by closely monitoring expenses and revenue streams, ensuring alignment with financial goals. I also negotiate with vendors for better rates and optimize resource allocation. Regular financial reviews and forecasting help in making informed decisions to maintain a balanced budget.

In a previous role, I encountered a conflict between two team members over a scheduling issue. I facilitated a private meeting where both parties could express their concerns and find a mutually agreeable solution. By promoting open communication and understanding, I was able to resolve the conflict and restore team harmony.