In my previous role, I had a situation where two tenants were disputing the use of a shared parking space. I mediated by listening to both sides, understanding their needs, and proposing a rotating schedule that was fair to both parties. This approach not only resolved the conflict but also maintained a positive relationship between the tenants.

I use a combination of digital tools and manual systems to keep track of lease agreements. I maintain a detailed spreadsheet that includes key dates, tenant information, and lease terms. Additionally, I set reminders for renewal dates and follow up tasks, ensuring that nothing falls through the cracks.

I focus on providing excellent customer service and maintaining a well-kept property. This includes promptly addressing maintenance issues, offering flexible lease terms, and organizing community events. By creating a welcoming environment, I aim to build long-term relationships with tenants, encouraging them to renew their leases.

I start by reviewing the current lease terms and understanding the tenant's needs. I then prepare a renewal offer that balances the landlord's interests with the tenant's expectations. During negotiations, I remain transparent and flexible, aiming for a mutually beneficial agreement that encourages tenant retention.

My screening process includes verifying employment and income, checking credit history, and conducting background checks. I also contact previous landlords for references. By thoroughly vetting potential tenants, I ensure that they meet the property's requirements and are likely to fulfill their lease obligations.