In my previous role, we experienced a sudden surge in instrument demand due to an unexpected surgery. I quickly assessed the situation, prioritized the most critical instruments, and coordinated with my team to expedite the cleaning and sterilization process. By maintaining clear communication and ensuring each step was completed efficiently, we managed to meet the demand without compromising on safety or quality.

I regularly review and update our department's standard operating procedures (SOPs) to align with the latest regulatory requirements. I also conduct routine audits and provide ongoing training to my team to ensure they understand and adhere to these standards. By fostering a culture of continuous improvement and accountability, we maintain a high level of compliance.

I believe in fostering a collaborative and supportive work environment where team members feel valued and heard. I regularly hold team meetings to discuss goals, challenges, and successes, and I encourage open communication. Additionally, I recognize and reward individual and team achievements to boost morale and maintain high productivity levels.

When conflicts arise, I address them promptly and objectively by listening to all parties involved and understanding their perspectives. I facilitate open discussions to identify the root cause of the conflict and work with the team to find a mutually acceptable solution. By promoting a culture of respect and open communication, I help prevent conflicts from escalating and ensure a harmonious work environment.

I believe in a hands-on approach to training where new technicians are paired with experienced team members for shadowing and practical learning. I also provide comprehensive orientation sessions covering SOPs, safety protocols, and equipment usage. Regular check-ins and feedback sessions ensure they are progressing and feel supported throughout their training period.