In my previous role, a guest became upset because their reservation was lost. I immediately apologized and offered them a complimentary appetizer while I quickly found a suitable table. I kept them informed throughout the process and ensured their meal was enjoyable. This proactive approach helped turn a potentially negative experience into a positive one, demonstrating my ability to handle customer issues effectively.

During busy shifts, I prioritize tasks based on urgency and impact. I start by ensuring all guests are seated promptly and comfortably. Then, I delegate tasks to my team, such as greeting guests, managing reservations, and coordinating with the kitchen. I also keep an eye on the overall flow of the dining area to anticipate needs and address any emerging issues swiftly.

I implement several strategies to ensure a smooth dining experience. This includes maintaining clear communication with the kitchen and servers, regularly checking in with guests to ensure their needs are met, and managing reservations effectively to avoid overbooking. I also train my team to be attentive and responsive, creating a welcoming atmosphere that enhances the overall guest experience.

When conflicts arise, I address them promptly and calmly. I listen to each party's perspective, ensuring everyone feels heard. I then work to find a mutually agreeable solution, emphasizing the importance of teamwork and guest satisfaction. If necessary, I involve higher management to mediate, but my goal is always to resolve issues internally and maintain a positive work environment.

I believe in a hands-on training approach that combines practical experience with clear instructions. I start by explaining the restaurant's policies and procedures, followed by role-playing scenarios to simulate real-world situations. I then observe the new host/hostess in action, providing feedback and guidance to help them improve. My goal is to ensure they feel confident and capable in their role before fully integrating them into the team.