During my tenure at a previous healthcare facility, I encountered a patient who was extremely anxious about their treatment. To manage the situation, I first ensured their comfort by explaining each step of the procedure in detail. I then engaged them in conversation about their interests to distract and calm them. By maintaining a calm demeanor and showing empathy, I was able to successfully complete the treatment without further distress to the patient.

I prioritize tasks based on the urgency and severity of the patients' conditions. Using a color-coded system on my checklist, I categorize tasks into immediate, high, medium, and low priority. This helps me quickly identify and address critical needs first. Additionally, I regularly communicate with the nursing staff to stay updated on any changes in patient status, ensuring that I can adjust my priorities accordingly.

I adhere strictly to hospital protocols and guidelines to ensure patient safety. This includes regular hand hygiene, proper use of personal protective equipment, and accurate documentation of patient care. I also advocate for patient involvement in their care plans, encouraging them to ask questions and express concerns. By fostering an open dialogue, I ensure that their needs and preferences are respected and addressed.

I believe in addressing conflicts promptly and respectfully. When disagreements arise, I first seek to understand the other person's perspective and the reasons behind their viewpoint. I then express my own thoughts clearly and calmly, focusing on the issue rather than personal attacks. If necessary, I involve a supervisor to mediate the discussion, ensuring that the resolution benefits the patient and maintains team cohesion.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data accurately, scheduling appointments, and generating reports. I also understand the importance of data security and confidentiality in EHR management. My experience has taught me to be meticulous in documentation, ensuring that all patient information is up-to-date and accessible to authorized healthcare providers.