To ensure effective communication, I would implement a structured communication protocol that includes regular updates to patients about their care plan, utilizing patient-friendly language. I would also facilitate meetings between patients and their healthcare team to discuss treatment options and concerns, ensuring that all parties are on the same page. Additionally, I would leverage technology, such as patient portals, to provide real-time access to health information and foster open lines of communication.

In handling a dissatisfied patient, I would first listen actively to their concerns to understand the root of their dissatisfaction. Empathizing with their situation, I would then collaborate with the healthcare team to address the issues raised, ensuring that the patient feels heard and valued. If necessary, I would escalate the matter to the appropriate channels while keeping the patient informed throughout the process, aiming to restore their trust in our care services.

My experience involves acting as a liaison between various healthcare providers to ensure seamless care coordination. I have organized interdisciplinary meetings to discuss patient care plans, shared critical patient information securely among providers, and monitored the implementation of care plans to avoid gaps in service. This approach has improved patient outcomes by ensuring that all providers are aligned and informed about the patient's needs and progress.

A Lead Patient Care Navigator plays a pivotal role in improving patient outcomes by streamlining the care process, reducing barriers to access, and ensuring that patients receive timely and appropriate care. By advocating for patients, coordinating among healthcare providers, and educating patients about their health, the navigator enhances patient engagement and adherence to treatment plans, ultimately leading to better health outcomes and patient satisfaction.

Prioritizing tasks involves assessing the urgency and complexity of each patient's needs, then organizing my schedule to address the most critical cases first. I utilize tools like electronic health records to track patient progress and set reminders for follow-ups. Effective delegation and communication with my team also play a key role in managing my workload efficiently, ensuring that all patients receive the attention and care they need without delay.