I have over five years of experience managing patient accounts, including billing, insurance verification, and payment processing. I am proficient in using systems like Epic and Cerner, ensuring accurate data entry and compliance with healthcare regulations. My role involved resolving billing discrepancies, coordinating with insurance companies, and maintaining patient confidentiality. I also trained new staff on system usage and best practices, improving team efficiency and reducing errors.

I approach such conversations with empathy and professionalism, ensuring patients feel heard and supported. I clearly explain their financial obligations, provide detailed breakdowns of charges, and offer payment plan options if needed. By maintaining a calm demeanor and actively listening, I build trust and help patients understand their responsibilities without causing undue stress. My goal is to balance the organization's financial needs with compassionate patient care.

In a previous role, I noticed a recurring discrepancy in patient co-pays due to a system error. I investigated the issue, identified the root cause, and collaborated with IT to implement a fix. I also reviewed past accounts to correct errors and communicated transparently with affected patients. This proactive approach resolved the issue, improved billing accuracy, and restored patient trust in our financial processes.

I prioritize compliance by staying updated on HIPAA regulations and implementing strict data security measures. I ensure all patient information is handled confidentially, with access limited to authorized personnel. Regular audits and staff training sessions help maintain compliance. Additionally, I use secure systems for data storage and transmission, minimizing risks of breaches and ensuring patient trust in our processes.

I use a combination of prioritization, organization, and technology to manage high volumes effectively. I categorize accounts based on urgency, such as overdue balances or insurance claims, and use automated tools to streamline repetitive tasks. Regular team meetings ensure alignment, and I delegate tasks appropriately to maintain productivity. By staying organized and leveraging technology, I ensure timely and accurate account management.