I have over five years of experience in patient access services, where I managed a team of representatives to ensure smooth patient flow and registration processes. My role involved coordinating with various departments to optimize patient scheduling and reduce wait times. I also implemented a new electronic health records system that improved data accuracy and accessibility.

In high-stress situations, I prioritize clear communication and quick decision-making. I ensure that my team remains calm and focused by providing clear instructions and support. I also encourage regular breaks and open dialogue to address any concerns promptly, which helps maintain a positive work environment even during challenging times.

To improve patient satisfaction, I would focus on enhancing the patient experience from the initial point of contact. This includes streamlining registration processes, providing clear information about wait times, and ensuring that patients feel heard and understood. I also believe in regularly gathering patient feedback and using it to make continuous improvements.

Ensuring compliance involves regular training and updates for the team on the latest healthcare regulations and policies. I also conduct periodic audits to review adherence to these standards and address any gaps. By fostering a culture of compliance, I ensure that our practices not only meet but exceed regulatory requirements.

When we transitioned to a new patient management system, I led my team through the change by providing comprehensive training and ongoing support. I ensured that each team member understood the benefits of the new system and felt confident in using it. This proactive approach resulted in a smooth transition and improved efficiency in our patient access services.