I have over two years of experience working as a pharmacy technician in a busy retail pharmacy. My responsibilities included dispensing medications, managing inventory, and assisting pharmacists with prescription processing. I am proficient in using pharmacy software systems and ensuring compliance with state and federal regulations. My experience has honed my attention to detail and ability to work efficiently in a fast-paced environment.

Accuracy is critical in pharmacy work. I double-check each prescription against the doctor's orders, verify patient information, and cross-reference medication labels. I also use barcode scanning systems to minimize errors. Additionally, I maintain a clean and organized workspace to avoid mix-ups. If I ever have doubts, I consult the pharmacist to ensure the prescription is filled correctly and safely.

I remain calm and empathetic when dealing with difficult customers. I listen actively to their concerns, apologize for any inconvenience, and work to resolve the issue promptly. For example, if there’s a delay in filling a prescription, I explain the situation clearly and offer alternatives if possible. My goal is to provide excellent customer service while maintaining professionalism and ensuring patient safety.

I regularly attend continuing education courses and read industry publications to stay informed about new medications and regulatory changes. I also rely on resources like the FDA website and pharmacy newsletters. Additionally, I collaborate with pharmacists and colleagues to discuss updates and best practices. Staying informed helps me provide accurate information to patients and ensures compliance with legal requirements.

Once, I noticed a discrepancy between the prescribed dosage and the medication label. I immediately paused the dispensing process and consulted the pharmacist. After reviewing the prescription, we confirmed the correct dosage and adjusted the label accordingly. This experience reinforced the importance of vigilance and teamwork in preventing errors and ensuring patient safety.