I have over five years of experience leading EVS teams in healthcare settings. My role involves managing daily operations, ensuring compliance with sanitation standards, and training staff on best practices. I've successfully implemented new cleaning protocols that improved patient satisfaction scores and reduced infection rates.

Conflict resolution is crucial. I approach conflicts by first understanding the root cause, then facilitating open communication between parties. I encourage empathy and focus on finding common ground to reach a resolution that benefits the team and maintains a positive work environment.

I prioritize regular training and updates on the latest cleaning techniques and safety protocols. Implementing a robust quality control system with regular audits and feedback loops helps maintain high standards. Additionally, I ensure that all team members are equipped with the necessary tools and protective gear.

I use a combination of task management tools and clear communication to prioritize tasks based on urgency and impact. By setting daily and weekly goals, I ensure that the team remains focused and efficient. Regular check-ins and flexible scheduling also help manage workload effectively.

During the COVID-19 pandemic, I quickly adapted by revising our cleaning protocols to include additional disinfection procedures. I also organized emergency training sessions for the team and coordinated with hospital management to secure additional resources, ensuring we could maintain safety standards under unprecedented conditions.