I have over five years of experience managing laundry teams in both hotel and healthcare settings. My role involved overseeing daily operations, ensuring quality standards were met, and training new staff. I successfully implemented a new scheduling system that reduced turnaround times by 15%, and I regularly conducted performance reviews to maintain high team morale and productivity.

When a team member is not meeting expectations, I first conduct a thorough review to understand the root cause. I then provide clear, constructive feedback and set specific, achievable goals. If necessary, I offer additional training or resources. I believe in a supportive approach that encourages improvement while holding team members accountable for their performance.

I implement a multi-step quality control process that includes regular inspections, staff training on best practices, and the use of advanced equipment. I also encourage feedback from clients and team members to identify areas for improvement. By maintaining strict standards and continuously seeking ways to enhance our processes, I ensure that our services meet the highest quality expectations.

During busy shifts, I prioritize tasks based on urgency and impact. I start by addressing any immediate issues that could affect service quality or safety. I then delegate tasks to team members based on their strengths and the current workload. Regular communication and check-ins help ensure that everyone is aligned and that we meet our deadlines efficiently.

In a previous role, there was a conflict between two team members over workload distribution. I scheduled a private meeting with each of them to understand their perspectives and concerns. I then facilitated a discussion where they could express their views openly. By encouraging a collaborative approach and finding a mutually agreeable solution, the conflict was resolved, and team morale improved.