I have extensive experience with industrial laundry equipment, having worked in a high-volume laundry facility for the past three years. I am proficient in operating washing machines, dryers, and ironing machines, ensuring optimal performance and minimal downtime. My experience also includes routine maintenance and troubleshooting common issues, which helps in maintaining efficiency and prolonging the lifespan of the equipment.

In a busy laundry environment, I prioritize tasks based on urgency and volume. I start by sorting and loading the highest volume of laundry to ensure timely processing. I then move on to urgent items that require special attention or quick turnaround. Throughout the day, I continuously monitor the progress and adjust my priorities as needed to meet deadlines and maintain quality standards.

Ensuring cleanliness and hygiene is paramount in laundry work. I follow strict protocols for sorting, washing, and drying to prevent cross-contamination. I use appropriate detergents and disinfectants as per the fabric type and cleaning requirements. Regularly cleaning and sanitizing the equipment and work areas is also a part of my routine to maintain a hygienic environment.

When handling customer complaints, I approach them with a calm and empathetic attitude. I listen carefully to understand the issue and apologize for any inconvenience caused. I then take immediate action to rectify the problem, whether it involves rewashing the laundry, adjusting the cleaning process, or providing a detailed explanation. I ensure to follow up with the customer to confirm their satisfaction and make necessary adjustments to prevent future occurrences.

In my previous job, we faced a sudden breakdown of our main washing machine during a peak period. I quickly assessed the situation and coordinated with the team to redistribute the workload among the remaining machines. I also arranged for a technician to repair the machine promptly. By efficiently managing the workload and maintaining open communication with the team, we were able to minimize the impact on our service delivery and ensure customer satisfaction.