I have extensive experience with commercial laundry equipment, having worked in a high-volume laundry facility for the past three years. I am proficient in operating large-scale washers and dryers, understanding different fabric care settings, and maintaining equipment to ensure optimal performance. My hands-on experience includes sorting, washing, drying, folding, and ironing, ensuring all tasks are completed efficiently and to a high standard.

During busy shifts, I prioritize tasks based on urgency and the sequence of operations. I start by sorting and loading the laundry into machines, then move on to monitoring cycles and unloading. I ensure that pressing tasks like handling soiled linens or guest requests are addressed immediately. Using a checklist helps me stay organized and ensures that no step is missed, even when the workload is high.

To maintain quality, I follow strict protocols for sorting fabrics by type and color, use appropriate detergents and settings for each load, and inspect items for stains or damage before and after washing. Regular training updates on new products and techniques also help me stay current with best practices. Additionally, I conduct regular checks to ensure that all equipment is functioning correctly, which is crucial for maintaining high standards.

When handling customer complaints, my approach is to listen attentively, empathize with their concerns, and take immediate action to resolve the issue. Whether it's a missing item or a damaged piece, I document the complaint accurately and follow the established protocol to address it. I communicate transparently with the customer, providing updates and ensuring they are satisfied with the resolution. This proactive approach helps in building trust and maintaining customer loyalty.

In my previous role, I noticed that the laundry sorting process was time-consuming and often led to errors. To improve efficiency, I introduced a color-coded sorting system that streamlined the process and reduced mix-ups. I also trained the team on the new system, which increased our throughput by 20% without compromising on quality. This initiative not only saved time but also improved team morale by making the workflow more organized and less stressful.