I have over five years of experience in managing laundry operations. In my previous role, I was responsible for overseeing a team of 15 staff members, ensuring efficient workflow, and maintaining high standards of cleanliness and customer satisfaction. I implemented a training program that reduced errors by 20% and improved overall team productivity.

I believe in addressing customer complaints promptly and professionally. I first listen to the customer's concerns, apologize for the inconvenience, and then investigate the issue thoroughly. I involve the relevant team members to identify the root cause and implement corrective actions. Finally, I follow up with the customer to ensure their satisfaction and prevent future occurrences.

To ensure quality, I implement regular training sessions for staff on proper laundry techniques and use of equipment. I also conduct routine quality checks, including spot inspections and customer feedback analysis. Additionally, I maintain a detailed checklist for each step in the laundry process to ensure consistency and accuracy.

I manage inventory by maintaining a detailed record of all supplies, including detergents, fabric softeners, and linens. I use a just-in-time inventory system to minimize waste and ensure supplies are always available. I also negotiate with suppliers for the best prices and terms, ensuring cost-effectiveness without compromising on quality.

In my previous role, we introduced a new automated sorting system to improve efficiency. I led the implementation process, which included training the staff, setting up the system, and monitoring its performance. The new system reduced sorting time by 30% and improved accuracy, leading to higher customer satisfaction and operational efficiency.