In my previous role, I managed a key account that was experiencing significant issues with product quality. I initiated a series of meetings with the client to understand their concerns and collaborated with our internal teams to address the root cause. I implemented a quality improvement plan, which included regular check-ins and transparent communication. Over time, we were able to restore the client's trust and improve the product quality, leading to a long-term partnership.

I prioritize accounts based on their potential impact on the business, such as revenue growth and strategic alignment. I use a CRM system to track account activities, deadlines, and client interactions. Regular reviews and updates help me stay on top of each account's needs. I also ensure open communication with my team to delegate tasks effectively, ensuring no account is neglected.

Building strong relationships starts with understanding the client's business goals and challenges. I conduct regular meetings to discuss their needs and provide solutions that add value. Personalized communication, such as remembering important dates and events, also helps. I follow up promptly on any issues and ensure transparency in our dealings. This approach fosters trust and loyalty, leading to long-term partnerships.

When a client is dissatisfied, I first listen carefully to understand the issue and acknowledge their concerns. I then work quickly to find a solution, often involving internal teams if necessary. Transparency and regular updates on the progress help to rebuild trust. I also take the opportunity to gather feedback and implement improvements to prevent similar issues in the future.

I stay updated by regularly reading industry publications, attending webinars, and participating in professional networks. I also engage with thought leaders and attend industry conferences. This knowledge helps me anticipate client needs and offer innovative solutions. For example, understanding emerging market trends allowed me to suggest a new product line that significantly increased our client's sales.