In my previous role as an EP Practice Specialist, I was responsible for managing and optimizing our EHR system to ensure accurate patient data collection and efficient workflow. I conducted regular training sessions for staff on EHR usage and implemented custom templates to streamline documentation. My efforts resulted in a 20% reduction in documentation errors and improved overall practice efficiency.

I stay current by regularly attending conferences, webinars, and workshops focused on electrophysiology and practice management. Additionally, I subscribe to leading industry journals and participate in online forums to engage with peers and experts. This continuous learning ensures that I can implement the latest best practices and technologies in our practice.

In a previous role, there was a conflict between the clinical and administrative teams regarding patient scheduling. I facilitated a meeting where both sides presented their concerns and collaborated on a solution that balanced patient care and administrative efficiency. This approach not only resolved the conflict but also improved team cohesion and patient satisfaction.

I ensure compliance by staying updated on the latest regulatory changes and implementing policies and procedures that align with these requirements. I conduct regular audits and provide training to staff to reinforce compliance. Additionally, I maintain thorough documentation and collaborate with our legal team to address any compliance issues promptly.

To improve patient satisfaction, I focus on clear communication, personalized care, and efficient processes. I implement patient feedback surveys to identify areas for improvement and use this data to make actionable changes. Additionally, I ensure that our practice is equipped with the latest technologies that enhance patient experience, such as online appointment scheduling and electronic patient portals.