I have extensive experience working with pharmacy management systems such as Epic Willow, Cerner, and MediTech. I have been involved in system implementation, integration, and optimization projects, ensuring seamless data flow and compliance with regulatory standards. My role often includes troubleshooting system issues, training staff, and providing technical support to enhance overall system efficiency.

I ensure data accuracy by conducting regular audits, validating data inputs, and implementing automated checks within the system. Compliance is maintained by staying updated on regulatory changes and ensuring that system configurations align with HIPAA, FDA, and other relevant guidelines. I also work closely with pharmacy staff to ensure they understand and follow proper data entry procedures.

I use a systematic approach to troubleshoot issues, starting with identifying the root cause through logs and user reports. I then isolate the problem by testing potential solutions in a controlled environment before deploying them to the live system. Collaboration with IT and pharmacy teams is crucial to ensure quick and effective resolution while minimizing downtime.

I handle system upgrades by first conducting a thorough impact assessment to understand how changes will affect current workflows. I then develop a detailed migration plan, including backup procedures and rollback strategies. Post-upgrade, I monitor system performance, gather user feedback, and make necessary adjustments to ensure a smooth transition and optimal system functionality.

In a previous role, I identified inefficiencies in the prescription processing workflow caused by manual data entry. I implemented an automated data capture solution, reducing errors and processing time by 30%. This not only improved patient satisfaction but also freed up staff time for more critical tasks, demonstrating the tangible benefits of system optimization.