In my previous role, I encountered a situation where a critical EHR system was not displaying patient lab results correctly. I conducted a thorough analysis, reviewing logs and system configurations, and identified a data mapping error between the lab system and the EHR. I collaborated with the lab team to correct the mapping and implemented a temporary workaround until a permanent fix was deployed, ensuring minimal disruption to clinical workflows.

I prioritize user-centered training by tailoring sessions to different clinical roles and their specific needs. For example, I use hands-on workshops, quick reference guides, and one-on-one sessions to ensure nurses and physicians feel confident using new features. Feedback is actively collected to refine training materials and address any gaps, ensuring a smooth transition and adoption of the new system.

I use a combination of prioritization frameworks, such as the Eisenhower Matrix, to categorize tasks based on urgency and importance. I also maintain open communication with stakeholders to align on priorities and adjust timelines as needed. Regular check-ins and progress tracking help ensure that critical clinical needs are addressed promptly while balancing long-term project goals.

I regularly attend industry conferences, webinars, and training sessions to stay informed about emerging technologies and best practices. I also subscribe to relevant journals and participate in professional networks to exchange insights with peers. This helps me bring innovative solutions and improvements to clinical systems, ensuring they remain aligned with current healthcare standards.

I foster collaboration by acting as a bridge between IT and clinical teams, ensuring both perspectives are considered in system design and implementation. I hold regular meetings to gather clinical requirements and translate them into technical specifications. Clear communication and a focus on shared goals, such as improving patient care, help build trust and ensure successful outcomes.