In my previous role, I led the implementation of a new ERP system across multiple departments. I coordinated with stakeholders to define requirements, managed vendor relationships, and ensured the project stayed on schedule and within budget. I also oversaw user training and post-implementation support, ensuring a smooth transition and minimal disruption to operations. My approach emphasizes clear communication, risk management, and stakeholder engagement to deliver successful outcomes.

I address resistance by fostering open communication and involving key stakeholders early in the process. I conduct workshops to explain the benefits of the new system and address concerns. By providing tailored training and demonstrating quick wins, I build confidence in the change. Additionally, I establish feedback loops to continuously improve the process and ensure users feel supported throughout the transition.

I use a combination of project management methodologies, such as Agile and Waterfall, depending on the project's needs. I create detailed project plans, set clear milestones, and monitor progress regularly. Risk management is a priority, and I proactively identify potential issues to mitigate them early. I also maintain transparent communication with stakeholders and vendors to ensure alignment and avoid scope creep.

I implement a robust testing framework, including unit, integration, and user acceptance testing, to ensure the application meets requirements. I collaborate with QA teams to identify and resolve defects early. Additionally, I involve end-users in testing to validate functionality and usability. Post-implementation, I monitor system performance and gather feedback to address any issues promptly, ensuring a high-quality outcome.

In one project, we faced delays due to vendor issues and conflicting stakeholder priorities. I renegotiated timelines with the vendor and facilitated workshops to align stakeholder expectations. By re-prioritizing tasks and increasing team collaboration, we delivered the project on time. This experience taught me the importance of adaptability, clear communication, and proactive problem-solving in overcoming challenges.