One challenging case involved a patient with multiple chronic conditions, including diabetes, hypertension, and heart disease. The patient was non-compliant with medications and had poor follow-up. I conducted a thorough assessment, identified barriers to adherence, and developed a personalized care plan. I also coordinated with a social worker to address socioeconomic issues. Over time, the patient's condition stabilized, and adherence improved significantly. This experience reinforced the importance of holistic care and patient education in managing complex cases.

I prioritize tasks based on urgency and patient needs. I start by assessing patients with acute conditions or those requiring immediate intervention. I then address chronic care management and follow-up appointments. I use a digital calendar to schedule tasks and set reminders for critical deadlines. Additionally, I maintain open communication with my team to delegate tasks when necessary. This approach ensures that all patients receive timely care while managing my time efficiently.

I use a combination of educational materials, visual aids, and personalized discussions to educate patients. I break down complex medical information into understandable terms and involve patients in setting realistic goals. I also provide resources such as brochures, websites, and support groups. Follow-up appointments are used to reinforce education and assess progress. By involving patients in their care, I empower them to take an active role in managing their health.

I approach patient complaints with empathy and a willingness to understand their perspective. I listen carefully to their concerns, acknowledge their feelings, and apologize for any inconvenience. I then work to identify the root cause of the issue and collaborate with the patient to find a satisfactory solution. If necessary, I involve other healthcare professionals or escalate the issue to a supervisor. My goal is to resolve the complaint promptly and ensure the patient feels heard and valued.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure accurate documentation by following best practices such as entering data in real-time, double-checking entries for accuracy, and adhering to HIPAA guidelines. I also use templates and shortcuts to streamline the process. Regular training and staying updated on system updates help me maintain proficiency. Accurate documentation is crucial for continuity of care and patient safety.