In my previous role, I encountered a case where a client was reluctant to provide necessary information due to mistrust. I addressed this by maintaining a patient and empathetic approach, ensuring them of confidentiality and the purpose of the information. By building rapport and explaining the benefits of cooperation, the client gradually opened up, allowing us to proceed with their case effectively.

I prioritize tasks based on urgency and the potential impact on the client's situation. Using a digital task management system, I categorize tasks into high, medium, and low priority. This helps me focus on critical cases first while ensuring that all clients receive timely attention. Regular updates and check-ins with clients also help in adjusting priorities as needed.

I ensure thorough documentation by actively listening to clients, asking clarifying questions, and summarizing key points to confirm accuracy. I also utilize standardized forms and checklists to capture all necessary details systematically. Regular training on best practices and updates in documentation standards further enhances my accuracy and completeness.

I handle confidentiality by strictly adhering to organizational policies and legal requirements. I ensure that all client information is stored securely and accessed only by authorized personnel. Regular training on data protection and privacy laws helps me maintain high standards of confidentiality. I also educate clients about how their information is used and protected.

In a previous role, I collaborated with a local shelter to secure emergency housing for a client. By coordinating with the shelter's intake coordinator, we expedited the process and provided immediate assistance. This collaboration not only benefited the client but also strengthened our relationship with the shelter, enhancing future joint efforts.