I have over five years of experience in insurance billing and collections, primarily in a healthcare setting. I am proficient in using billing software such as Epic and Cerner, and I have a strong understanding of medical coding and billing regulations. My experience includes handling claims, appealing denied claims, and managing patient accounts to ensure timely payments.

I prioritize tasks based on urgency and impact on revenue. I start by addressing overdue accounts and denied claims that can be quickly resolved. I also use tools like task lists and calendars to manage my daily activities efficiently. Regular communication with the team helps in identifying and addressing bottlenecks promptly.

When dealing with difficult insurance claims, I first ensure that all documentation is accurate and complete. I then follow up with the insurance company regularly, using clear and concise communication. If necessary, I escalate the issue to a supervisor or use appeal processes. Persistence and attention to detail are key in resolving such issues.

Accuracy is paramount in billing and collections. I double-check all claims for correct coding, billing amounts, and patient information. I also stay updated with changes in insurance policies and regulations to avoid errors. Regular training and cross-checking with colleagues further enhance accuracy.

In my previous role, I encountered a situation where a major insurance provider consistently denied claims due to a coding error. I worked closely with the coding team to correct the issue and developed a new process to prevent future errors. I also communicated directly with the insurance provider to resolve the backlog of denied claims, resulting in significant revenue recovery.