I have over three years of experience maintaining and troubleshooting educational equipment, including projectors, computers, and lab instruments. I am proficient in diagnosing technical issues, performing repairs, and ensuring equipment is operational for classroom use. My background includes collaborating with instructors to identify their needs and providing timely support to minimize disruptions. I also stay updated on the latest technology trends to recommend upgrades or replacements when necessary.

I prioritize tasks by assessing urgency and impact on classroom activities. For example, I address equipment failures during active classes first, followed by routine maintenance or setup requests. I use a ticketing system to track and manage requests efficiently. Clear communication with instructors helps me understand their schedules and deadlines, allowing me to allocate time effectively. I also maintain a proactive approach by conducting regular equipment checks to prevent last-minute issues.

In my previous role, I trained faculty and students on using a new learning management system (LMS). I created user-friendly guides and conducted hands-on workshops to ensure everyone felt confident using the platform. By breaking down complex features into simple steps and offering one-on-one support, I helped users transition smoothly. The training resulted in increased adoption rates and positive feedback, with instructors reporting improved efficiency in managing course materials.

I ensure data security by adhering to institutional policies and best practices, such as using encrypted storage, strong passwords, and access controls. I regularly update software to patch vulnerabilities and conduct audits to identify potential risks. Additionally, I educate staff and students on safe data handling practices, like avoiding phishing scams and securing personal devices. My proactive approach helps maintain a secure environment while protecting sensitive information.

I use a digital inventory management system to track instructional materials, ensuring accurate records of stock levels and usage. I categorize items by type and location for easy access and conduct regular audits to prevent shortages. By maintaining a detailed schedule for restocking and repairs, I ensure materials are always available when needed. This organized approach minimizes downtime and supports seamless classroom operations.