During my tenure at a previous hospital, I encountered a patient who was experiencing severe anxiety due to their critical condition. To manage this, I first ensured their immediate medical needs were addressed. Then, I engaged them in conversation about their interests to distract and calm them. I also coordinated with the psychiatric team for additional support. This multifaceted approach not only eased the patient's anxiety but also improved their overall well-being and cooperation with treatment.

In high-pressure situations, I prioritize tasks based on urgency and patient safety. I start by assessing immediate medical needs and then move on to preventive care and patient comfort. Using a checklist helps me ensure nothing critical is overlooked. I also communicate regularly with my team to delegate tasks effectively and maintain a smooth workflow. This systematic approach ensures efficient care delivery and patient safety even under pressure.

Maintaining patient confidentiality is paramount. I adhere strictly to HIPAA regulations and ensure all patient information is stored securely. During interactions, I use private spaces and avoid discussing sensitive details in public areas. I also educate new staff on the importance of privacy and confidentiality. By fostering a culture of respect and vigilance, I ensure that patient information remains protected at all times.

Conflict resolution begins with active listening and empathy. When disagreements arise, I first seek to understand the other party's perspective. I then express my viewpoint calmly and professionally, focusing on the issue rather than personal attacks. If necessary, I involve a supervisor or mediator to help reach a resolution. This approach ensures conflicts are resolved constructively, maintaining a positive and cooperative environment.

I have extensive experience with various EHR systems, which has greatly enhanced my efficiency and accuracy in documentation. I am proficient in entering patient data, generating reports, and utilizing system alerts for timely interventions. My experience includes training new staff on EHR usage, ensuring they understand the importance of accurate and complete documentation. This proficiency not only streamlines my workflow but also contributes to better patient care and compliance with healthcare standards.