In my previous role, I encountered a situation where a resident's health rapidly declined, and their family was not prepared for the level of care needed. I coordinated with the medical team to stabilize the resident and held meetings with the family to explain the situation and the care plan. We adjusted the care plan to meet the new needs, and I provided emotional support to the family. This experience reinforced the importance of clear communication and compassionate care in managing complex situations.

I prioritize tasks by assessing urgency and impact on resident care. I use a daily planner to schedule tasks and set reminders for follow-ups. Regular team meetings help me stay updated on any changes or new requirements. I also delegate tasks when appropriate to ensure efficiency. This approach ensures that critical tasks are never overlooked and that I can maintain a high standard of care while managing multiple responsibilities.

I start by conducting thorough assessments of each resident's health, preferences, and goals. I involve the resident and their family in the planning process to ensure the plan aligns with their wishes. I regularly review and update the care plans based on changes in the resident's condition or feedback. Collaborating with interdisciplinary teams also helps in customizing care plans that address all aspects of the resident's well-being.

I approach conflicts with empathy and an open mind. I listen to all parties involved to understand their perspectives and concerns. I facilitate open communication and encourage resolution through dialogue. If necessary, I involve higher management or mediators to help resolve the conflict. My goal is always to maintain a positive and supportive environment that prioritizes the best interests of the residents.

In my previous role, I led the implementation of a new medication management system that reduced errors and improved resident safety. I organized training sessions for the staff, monitored the system's performance, and gathered feedback for continuous improvement. The new system not only enhanced the quality of care but also increased staff efficiency and satisfaction.