In my previous role, I encountered a situation where a patient's condition rapidly deteriorated during a shift change. I quickly assessed the situation, coordinated with the on-call physician, and ensured that the nursing team was mobilized to provide immediate care. By maintaining clear communication and prioritizing tasks, we were able to stabilize the patient and prevent further complications. This experience reinforced the importance of staying calm under pressure and effectively managing resources.

I prioritize tasks by first assessing the urgency and severity of each patient's condition. I then create a structured plan that aligns with the hospital's protocols and the patients' care plans. For example, I ensure that critical patients receive immediate attention, while less urgent cases are managed within a specified timeframe. Regularly updating the plan and communicating with the interdisciplinary team helps in maintaining focus and efficiency.

Effective coordination between departments involves clear and consistent communication. I ensure that all relevant information is shared promptly and accurately, using established channels such as email, phone calls, and face-to-face meetings. I also facilitate regular interdisciplinary team meetings to discuss patient progress and any changes in care plans. This collaborative approach helps in aligning goals and ensuring seamless care transitions.

When conflicts arise, I first listen to all parties involved to understand the root cause. I then facilitate open and respectful communication, encouraging each team member to express their concerns. By focusing on the patient's best interest, I help the team find common ground and reach a consensus. If necessary, I escalate the issue to a higher authority while ensuring that patient care is not compromised.

I prioritize patient satisfaction by maintaining open lines of communication, addressing concerns promptly, and involving patients in their care decisions. I also regularly review patient feedback and care outcomes to identify areas for improvement. By fostering a supportive and compassionate environment, I ensure that patients feel valued and their needs are met. Additionally, I collaborate with the team to implement best practices and continuous quality improvement initiatives.