In my previous role, I assisted a patient with multiple chronic conditions who was struggling to manage appointments and medications across different providers. I coordinated with specialists, primary care, and pharmacy to streamline their care plan, ensuring timely appointments and proper medication management. This reduced their hospital readmissions by 30% and improved their overall quality of life.

I prioritize tasks by assessing the urgency and complexity of each patient's needs. For instance, I focus on patients requiring immediate attention, such as those with acute conditions or those transitioning from hospital to home. I also use tools like calendars and task lists to organize and track progress, ensuring no patient is overlooked.

I use a combination of clear, concise explanations and visual aids to educate patients about their infusion treatments. I ensure they understand the purpose, benefits, and potential side effects of their treatment. I also encourage questions and provide written materials for reference, empowering them to make informed decisions about their care.

I approach conflicts with a collaborative mindset, seeking to understand the perspectives of all parties involved. I communicate openly and respectfully, focusing on finding a solution that aligns with patient care goals. If necessary, I escalate the issue to a supervisor while maintaining professionalism and a commitment to patient well-being.

I have extensive experience with various EHR systems, including Epic and Cerner. I use these systems to document patient interactions, track treatment plans, and communicate with other healthcare providers. My proficiency in EHRs allows me to efficiently manage patient data and ensure accurate, up-to-date records.