I have extensive experience with ERP systems, particularly SAP and Oracle. I have trained users on various modules including Financials, Supply Chain Management, Human Capital Management, and Customer Relationship Management. My training approach is tailored to the specific needs of the users, ensuring they understand the core functionalities and can apply them effectively in their roles.

I employ a variety of methods to keep training sessions engaging, such as interactive simulations, real-world case studies, and hands-on exercises. I also use multimedia tools like videos and infographics to explain complex concepts. Feedback is continuously collected to adjust the training content and delivery style, ensuring it meets the learners' needs and learning preferences.

To address resistance, I first identify the root causes by engaging with stakeholders and understanding their concerns. I then provide clear communication about the benefits of the new system and how it will improve their workflow. Additionally, I offer personalized training sessions and ongoing support to build confidence and demonstrate the system's value, gradually easing the transition.

I measure success through a combination of metrics, including participant feedback, knowledge assessments, and post-training performance evaluations. I also track key performance indicators (KPIs) such as user adoption rates, error reduction, and efficiency improvements. These metrics help me assess the impact of the training and identify areas for further enhancement.

One challenging scenario involved training a diverse group of users with varying technical skills on a new ERP system. To resolve this, I segmented the group into smaller, more homogeneous units and tailored the training content to each segment's needs. I also provided additional one-on-one support for those who needed it, ensuring everyone felt confident and capable of using the system effectively.