During my previous role, I encountered a situation where a patient's condition rapidly deteriorated at home. I quickly assessed the situation, contacted the emergency services, and provided immediate care until they arrived. I ensured the patient was stable and communicated effectively with the emergency team to facilitate a smooth transition. This experience reinforced my ability to stay calm under pressure and prioritize patient safety.

I prioritize tasks based on the urgency and severity of each patient's condition. I use a structured approach, starting with immediate care needs, followed by scheduled treatments, and then addressing administrative tasks. This ensures that critical care is never delayed and administrative duties are managed efficiently. Regular communication with the patients and their families helps me stay updated on any changes that might require immediate attention.

Building trust starts with active listening and empathy. I ensure I understand their concerns and expectations, and I communicate clearly and respectfully. Regular updates on the patient's condition and involving families in care decisions helps build a collaborative relationship. I also maintain a professional yet friendly demeanor, which helps create a comfortable and trusting environment.

I approach resistance with patience and understanding. I first try to identify the root cause of their reluctance and address their concerns directly. Open and honest communication is key; I explain the benefits of the recommended care and listen to their feedback. If necessary, I consult with the healthcare team to find alternative solutions that might be more acceptable to the patient and their family.

I am proficient in using various EHR systems, which allows me to efficiently document patient interactions, treatments, and progress notes. I ensure all information is entered accurately and promptly to maintain up-to-date patient records. This not only helps in providing continuous care but also facilitates seamless communication with other healthcare providers involved in the patient's care.