One challenging situation I encountered was when a patient experienced sudden respiratory distress. I immediately assessed the situation, administered oxygen, and contacted emergency services. Simultaneously, I reassured the patient and their family, providing clear instructions on what to expect. This experience reinforced the importance of staying calm under pressure and the value of effective communication with both patients and their families.

I prioritize tasks based on the urgency and severity of the patient's condition. For example, if a patient requires immediate medication administration or has a critical health issue, that takes precedence. I also consider the travel time between locations and the overall schedule to ensure I can provide timely care to all patients. Effective time management and clear communication with the agency help in balancing these responsibilities.

Building trust starts with active listening and empathy. I ensure I understand the patient's and family's concerns and preferences, and I communicate clearly and respectfully. Regular updates on the patient's condition and involving them in care decisions also help build trust. Additionally, maintaining a professional yet friendly demeanor and being reliable in my duties contribute to establishing a strong rapport.

When faced with resistance, I first try to understand the underlying reasons by asking open-ended questions. I then explain the benefits of the care plan and involve the patient or family in decision-making to make them feel more in control. If resistance persists, I consult with my supervisor or a healthcare team member for additional strategies, ensuring the patient's well-being remains the top priority.

I follow strict infection control protocols, including hand hygiene, using personal protective equipment (PPE), and disinfecting surfaces. I also educate patients and their families on infection prevention measures. Regularly assessing the home environment for potential hazards and ensuring all medical equipment is in good working condition are additional steps I take to maintain patient safety.