In a previous role, I encountered a patient who was upset about a long wait time. I listened to their concerns, apologized for the inconvenience, and provided them with an estimated wait time update. I also offered them water and assured them we were doing our best to expedite the process. By showing empathy and keeping them informed, I was able to de-escalate the situation and maintain a positive patient experience.

I always double-check patient information, including names, dates of birth, and medical record numbers, against the imaging orders and system records. I also follow established protocols for data entry and cross-verify with colleagues when necessary. This attention to detail helps prevent errors and ensures that the correct imaging is performed for each patient.

I have worked with various imaging software systems, such as PACS and RIS, to schedule appointments, track patient status, and manage imaging records. I am also familiar with basic imaging equipment operations, such as preparing patients for scans and ensuring the equipment is ready for use. My experience allows me to assist both patients and technicians efficiently.

I prioritize tasks based on urgency and patient needs, ensuring that critical cases are addressed first. I also create a to-do list at the start of each shift and adjust it as priorities change. By staying organized and communicating with my team, I can manage multiple tasks effectively while maintaining high-quality patient care.

I strictly adhere to HIPAA guidelines by safeguarding patient information at all times. I use secure systems for data entry and storage, avoid discussing patient details in public areas, and ensure that only authorized personnel have access to sensitive information. I also stay updated on HIPAA policies to maintain compliance and protect patient privacy.