In my previous role, we experienced a sudden influx of patients due to a community outbreak. I quickly organized additional staffing and reallocated resources to manage the surge. By maintaining clear communication with the team and prioritizing patient care, we were able to stabilize the situation and ensure all patients received timely attention.

I prioritize tasks based on urgency and impact on patient care. Using a system that combines immediate needs, such as emergencies, with scheduled tasks helps maintain efficiency. Regularly updating and reviewing the task list ensures nothing critical is overlooked, and flexibility to adapt to new priorities is key.

Effective communication involves active listening, clear and concise messaging, and regular updates. I ensure all team members are informed about changes and patient statuses. Using collaborative tools like shared calendars and digital dashboards helps in keeping everyone aligned and responsive to patient needs.

I address conflicts by first understanding each party's perspective and concerns. Facilitating a calm and respectful dialogue helps in reaching a mutual understanding. Encouraging open communication and finding common ground are essential in resolving disagreements and maintaining a harmonious team environment.

In my last position, I noticed delays in patient admissions due to paperwork errors. I introduced a standardized checklist and training for new staff, which reduced errors by 30% and improved admission times. This not only enhanced patient satisfaction but also freed up staff to focus on direct patient care.