I have over five years of experience working with HR technology systems, including HRIS platforms like Workday and SAP SuccessFactors. In my previous role, I led the implementation of a new performance management module, collaborating with cross-functional teams to gather requirements, configure the system, and train end-users. I also conducted regular feedback sessions to identify pain points and implemented iterative improvements, resulting in a 20% increase in user satisfaction and streamlined HR processes.

I prioritize features based on business impact, user needs, and alignment with organizational goals. I use frameworks like MoSCoW (Must-have, Should-have, Could-have, Won't-have) to categorize requirements and collaborate with stakeholders to validate priorities. For example, I recently prioritized a self-service portal enhancement over a reporting feature because it addressed a critical pain point for employees and aligned with our goal of improving user experience. Regular feedback loops and data-driven insights ensure the roadmap remains agile and responsive to evolving needs.

In a previous project, there was a conflict between HR and IT stakeholders over the timeline for a payroll system upgrade. HR wanted a faster rollout, while IT emphasized the need for thorough testing. I facilitated a meeting to align both teams on shared goals, emphasizing the importance of balancing speed and quality. By proposing a phased rollout with incremental testing, we achieved consensus and delivered the project on time without compromising system stability. This approach strengthened collaboration and set a precedent for future projects.

I focus on clear communication, training, and ongoing support to drive user adoption. For example, when launching a new recruitment tool, I developed a comprehensive training program, including video tutorials, FAQs, and live Q&A sessions. I also created a feedback loop to address user concerns promptly and incorporated their suggestions into future updates. By involving end-users early in the process and demonstrating the tool's value, we achieved a 90% adoption rate within the first three months.

I track metrics like user adoption rates, system uptime, task completion times, and user satisfaction scores. For instance, after implementing a new onboarding platform, I monitored time-to-productivity for new hires and gathered feedback through surveys. When data revealed delays in document uploads, I worked with the vendor to optimize the interface, reducing the process time by 30%. Regularly analyzing these metrics helps me identify areas for improvement and ensure the product delivers tangible value to the organization.