In my previous role, I worked directly with individuals facing homelessness, providing case management and connecting them to housing resources. I conducted assessments to identify barriers to housing, such as financial instability or mental health challenges, and collaborated with local shelters, landlords, and social services to secure stable housing. My approach emphasizes empathy, active listening, and problem-solving to build trust and empower clients to achieve long-term housing stability.

I prioritize clients based on urgency, such as those at immediate risk of homelessness or with critical health concerns. I use a case management system to track progress, set deadlines, and ensure follow-ups. For diverse needs, I tailor my approach, leveraging community resources and collaborating with other service providers. Regular check-ins and time management strategies help me balance multiple cases effectively while maintaining a high standard of care for each client.

I build relationships with landlords by maintaining open communication, understanding their needs, and addressing concerns about renting to clients with housing barriers. I emphasize the benefits of partnerships, such as guaranteed rent through housing programs and ongoing support for tenants. By demonstrating reliability and professionalism, I foster trust and encourage landlords to participate in housing initiatives, expanding housing options for clients.

When clients are resistant, I focus on building rapport and understanding their concerns. I use motivational interviewing techniques to explore their goals and gently guide them toward recognizing the benefits of assistance. Patience and nonjudgmental support are key, as clients may have experienced trauma or distrust in systems. Over time, I aim to empower them to take small steps toward accepting help and achieving stability.

I stay informed by attending housing coalition meetings, networking with community organizations, and subscribing to updates from housing authorities and nonprofits. I also participate in training sessions and workshops to learn about new programs or policy changes. This proactive approach ensures I can provide clients with accurate, up-to-date information and connect them to the most relevant resources available.