I have over three years of experience in housekeeping, primarily in hotels and private residences. I am proficient in all aspects of cleaning, including deep cleaning, laundry, and organizing. My previous role involved managing a team of three, ensuring high standards of cleanliness and guest satisfaction. I am skilled in using various cleaning equipment and products efficiently to maintain a hygienic environment.

I prioritize tasks based on urgency and impact. I start with high-traffic areas that require frequent cleaning, such as restrooms and lobbies. Next, I focus on guest rooms or private areas that need thorough cleaning. I also maintain a checklist to ensure no area is overlooked. Effective time management and multitasking help me complete all tasks efficiently, even during peak hours.

I follow a systematic approach to ensure thorough cleaning. This includes starting from the top and working down, dusting all surfaces, vacuuming carpets, and mopping floors. I pay special attention to details like cleaning mirrors, sanitizing bathrooms, and making beds with fresh linens. Using the right cleaning products and tools is crucial. I also conduct regular inspections to maintain high standards.

I always prioritize guest requests and handle them promptly and courteously. Whether it's a special cleaning instruction or an additional service, I ensure it is completed to the guest's satisfaction. I communicate effectively with the front desk and my supervisors to manage these requests efficiently. Adapting to guest preferences and providing personalized service is key to guest satisfaction.

In my previous role, I encountered a situation where a guest had very specific cleaning preferences. They requested a particular brand of cleaning products and a specific cleaning routine. I addressed this by sourcing the required products and adapting my cleaning approach to meet their preferences. This required extra effort but resulted in the guest being highly satisfied and praising the attention to detail.