In a previous role, I had a team member who consistently underperformed and was often late. I scheduled a private meeting to discuss their behavior and offered support to help them improve. I provided clear expectations and set up a performance improvement plan. Over time, their performance improved, and they became a reliable team member. This experience taught me the importance of clear communication and providing support to help team members succeed.

When the workload is high, I prioritize tasks based on urgency and impact. I start by addressing tasks that are time-sensitive or have a significant impact on guest satisfaction. I also ensure that my team understands the priority of each task and delegate accordingly. Regular check-ins and clear communication help us stay on track and manage the workload effectively.

To ensure high standards, I conduct regular inspections and provide feedback to the team. I also encourage open communication where team members can share their concerns or suggestions. Training sessions and refreshers on best practices are conducted regularly to keep the team updated. Additionally, I actively seek guest feedback and use it to make improvements, ensuring that our standards are consistently met.

In stressful situations, I remain calm and focused. I assess the situation quickly and develop a plan of action. I communicate with my team to ensure everyone is aware of the challenge and their role in resolving it. By maintaining a positive attitude and encouraging teamwork, we can overcome unexpected challenges efficiently and effectively.

I motivate my team by recognizing and rewarding their hard work and achievements. Regular feedback and praise help boost morale and encourage continuous improvement. I also foster a positive work environment where team members feel valued and supported. Setting clear goals and providing the necessary resources and training are key to maintaining high performance levels.